Manage your subscription
Last updated
Last updated
What is Free Forever / Trail Period ?
If you have created a new account, you will start with a Trial Period. Once your 30-day Trial Period expires and you have not purchased a plan, your account will transition to 'Free Forever.' During the Free Forever period, you will have access to all the features included in the 'Freemium Plan' at no cost.
How can I move to paid plan?
If you are a Userlove trial or freemium user, you can purchase a subscription directly from the Billing page and tailor it to your needs. Simply click the Upgrade Plan button and select the features you want to purchase.
You can choose between a Monthly or Yearly plan based on your needs. If you opt for the Yearly plan, you'll receive a 15% discount on the annual price.
You can click on your desired plan to view its summary. If needed, you can purchase additional Monthly Active Users (MAUs) based on your requirements. Once you've reviewed everything, you can see a summary of your plan on the right. Click the Subscribe Plan button to proceed with the payment.
How does downgrading work?
If you downgrade your package, the updated billing amount will take effect after your current subscription period ends. Switching from Annual subscription to Monthly Subscription will also work the same way.
How can I download my invoice?
You can download invoice from Billing page, just click on Invoice tab on this page
To check your current subscription, visit the Billing page. If you want to increase your Monthly Active Users (MAUs), you can purchase additional MAUs from the Current Plan tab.
You can download your previous invoices from Billing section and click on Invoice tab where you can see all your previous invoices. Click on the menu button or the Invoice number to download that invoice.
How is my payment handled ?
We use Stripe as our secure payment gateway to process transactions safely and efficiently.
We're sorry to hear that you're considering canceling your Userlove subscription. To proceed with the cancellation, navigate to the Billing page and click on the Cancel Subscription button.
